All grievance escalations should be marked to:

  Puja Mehra
  Senior Manager
  Customer Services and Nodal Officer
  SBI Cards & Payment Services Pvt. Ltd.,
  DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3,
  DLF Cyber City Gurgaon-122002 (Haryana) India
 
  If not resolved within 10 days the issue can be escalated to:

  Divya Dhody
  Vice President
  Customer Services and Principal Nodal Officer
  SBI Cards & Payment Services Pvt. Ltd.,
  DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3,
  DLF Cyber City Gurgaon-122002 (Haryana) India
 
 
  They can also be reached via email at services.sbicard@ge.com or at ddhody@ge.com