Manage your account on the go with the SBI Card Mobile App
Get in touch with us for a query or feedback. We will be happy to help you.
Contact us immediately in case of a card loss or suspect of some fraudulent activity
All phones: Dial 39 02 34 56
(prefix local STD code)
1860 500 8282 Or 1800 180 8282 (from BSNL/MTNL lines)
Use any of the following options and register your complaint
To register your complaints, use any of the following options as per your convenience.
Dial 39 02 34 56 (Prefix local the STD code)
1860 500 8282 Or 1800 180 8282 (toll free)
Escalate at 1860 180 7777
Our executives are available 8 AM - 8 PM from Monday to Saturday
Manager- Customer Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
email@example.com (along with your 16 Digit TATA Credit Card number & contact number/s in the Subject Line).
We will respond to you within 5 working days of receiving your email and 7 working days of receiving your letter.
In case you are not satisfied with the response from Helpline or firstname.lastname@example.org , you can email us (along with the complaint Number) at
email@example.com or write to:
TATA Head, SBI Cards
PO Bag 28- GPO, New Delhi-110001
We will respond to you within 8 working days of receiving your communication.
In case you think that your concern is unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to Customer Services Head at firstname.lastname@example.org.
Further in case you do not get satisfactory response you may also approach our Chief Executive Officer at email@example.com.
We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Mr. Prosenjit Dhar
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) India.
Click here to know Walk-in Desk Address
For media queries write to us at Corporate.firstname.lastname@example.org
We are covered by the Ombudsman Scheme, of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.
To contact nearest banking ombudsmanDownload PDF